Customer Service Policy

Jacquie Blondin Ceramics aims to foster trust and transparency with our customers. We are committed to providing high-quality ceramic products, tools and services. Our goal is to ensure that every customer has a positive experience when interacting with Jacquie Blondin Ceramics.

Contact:

If you have questions or inquiries, kindly email hello@jacquieblondin.com

We aim to respond to all email correspondence within 24-48 hours.

Order Issues:

If you experience any issues with your order, including the wrong items, damaged products, or missing items, please contact us within 7 days of receiving your order. We will work diligently to resolve the issue, including offering exchanges or refunds where applicable.

Returns and Exchanges:

Customers have 30 days from the date of purchase to initiate a return or exchange. To be eligible for a return, items my be unused, include the original packaging and accompanied by the receipt or proof of purchase.

Customer Feedback:

We value your feedback and encourage you to share your experiences with our products and services so we can continually improve our offerings or share the good news with potential customers. Feedback can be submitted through the Testimonial link on the bottom of each page of our website.